Partnering with and trained by the manufactures (vendors), we not only sell the products, but also provide the real values (benefits), high-level scientific support and maintainance service to Japanese labs, and then accelelate the advancement of life and chemical science in Japan.

Marketing & Sales

With the support and advice by manufactures (vendors), we develop the "Fit-to-Japan" sales and marketing strategies, including the co-working with top sub-delarers (domestic distributors) and effective cross-selling of the products which Scrum Inc is representing.

• Scientific seminars
• Exhibitions and workshops at scientific conferences and trade-shows
• Make local-laguage catalogs and scientific documents like application notes and white papers
• Digital Marketing (Japanese product and application webpages, e-mail campaigns and webinars)
• Find the potential customers, generate leads, visit customer sites and have deep discussions
• Collaboration with > 60 contracted sub-dealers
• Pricing and inventory control
• Customer Relationship and Management (CRM)

Application and Technical Support

• How-to-use instruction
• Customer education
• Product demonstration
• Make local-language user guides and manuals

Maintainance Service

• On-site instrument installation and operational check
• How-to-use instruction and customer education
• Quality maitainance service
• Preventive maintainance and annual service contract
• Validation support (IQ/OQ and others)